Duration

2 days

Description

This course consists of 2 parts: hardware installation and system support.

The hardware installation part explains in detail the different IVP equipments, their first time installation, replacement, and maintenance. All H.264-SVC compatible equipments are covered, including the storage servers and RAID storage devices. The participants get a thorough understanding of the equipment hardware configuration options, connectivity, performance, and possible maintenance operations.

The support part explains how to support an IVP system which uses the VisioWave Security Center (VSC) video management software. The different possibilities for monitoring and trouble shooting an IVP system are explained and demonstrated. The course focuses also on how to upgrade the Video Operating System (firmware) on the IVP equipments and direct interaction with the IVP equipment firmware.

This course consists of a mix of presentations and software configuration and support exercises done by the course participants on dedicated training stations. A typical course lesson will start with the instructor introducing a new system support feature, explaining why it is useful and what the configuration options are, followed by an exercise for the students to work on their training stations.

Prerequisites

• VisioWave Security Center system administrator certification completed
• Good understanding of video surveillance / CCTV training and/or experience
• Intermediate experience with personal computer and Microsoft Windows™based programs
• Intermediate computer network knowledge (TCP/IP, network protocols, network configuration with Microsoft Windows™
• VisioWave authorized distributor or end-user sponsored by an authorized distributor

Course Objectives

Hardware installation part:

• Know how to install and replace VisioWave IVP hardware in a system
• Know the different configuration options provided by each equipment
• Know how to connect the IVP equipment with video, audio, network, digital IO
• Know the different video storage devices embedded in or attached to an IVP equipment
• Know how to do common hardware support and maintenance operations
• Know the different firmware and driver components of an IVP equipment
• Know how to connect and configure a VRU storage device

Support part:

• Know how to do common software support operations like equipment firmware upgrades.
• Know how to monitor an IVP system using the features provided by the VSC software.
• Know how to use advanced monitoring options like SNMP.
• Know how to create equipment logs locally and remotely and use of remote logging tools.
• Know how to do basic network debugging
• Know how to do direct interactions with the firmware of an IVP equipment
• Troubleshooting of common problems
• Know when and how to escalate a problem to the VisioWave support

Certification

Upon successful completion of this course you are awarded the following product certifications:

• IVP Certified VSC system support engineer

The certification is valid for the life of the product or until a major product revision. Upon major product revision you are eligible to participate in the recertification program.

This training module is part of the following tracks:

• IVP Certified VSC system support engineer (module 2 of 2)

Please consult the VisioWave IVP training course overview brochure for more information on the different training tracks.